Company News

Thorne & Derrick Win Excellence in Customer Service Award At HazardEx 2021

Terry McDonald (Sales & Business Development Manager) collecting the Winners Award on behalf of Thorne & Derrick from Alistair Hookway (Editor, HazardEx).

Best Customer Service

Thorne & Derrick International, based in the UK, are delighted to announce that we have been voted Winners of the Award for ‘Best Customer Service’ at the annual HazardEx Gala Dinner on 6th October 2021. The competitive Award category at the prestigious event was for providing excellent customer service over the last two years.

Terry McDonald said, “It was an honour to collect the award for Excellence in Customer Service on behalf of Thorne & Derrick – we have a robust reputation for supporting our customers with the replacement and upgrade of end-of-life equipment to deliver significant operational safety and process improvements to their project or plant.

We proactively solve problems for customers.

We are experienced in succession planning, often providing customised products and engineered solutions to complex challenges in the provision of LV-HV electric power, lighting, heating and ventilation.

We design systems.

Whether it be complex multi-kilometre, major-project heat tracing systems for process pipework, cable jointing solutions for high voltage power networks or compliant lighting systems for explosive atmospheres.

Thorne & Derrick have been at the forefront of many critical national infrastructure projects supplying customers with world-class cable accessory products to build new high voltage electrical systems; powering the renewable energy revolution and data centre sectors across numerous UK, European and international projects.

We are passionate about Customer Care – service levels are subject to continuous improvement by ongoing investment in professional and technical training for the staff by our supply chain and outsourced providers, such as CompEx and Just Williams.

Working closely with Northern Skills Group and their Apprenticeship Programmes we have successfully employed 5 new staff into our business over the last 2 years – the Apprentices have successfully achieved City & Guilds Distinction grade certificates and support our customers across sales, marketing and business administration roles.

We would like to thank everyone who took the time to vote for Thorne & Derrick and all Delegates, Speakers, Exhibitors and Visitors that attended Hazardex2021.

Innovation, sAFETY, Design

& Customer Service 

Introducing Innovation & Improving Safety | in 2019 Thorne & Derrick, the Exclusive Distribution Partner for Dynaco, launched their World’s First ATEX Certified High-speed Roller Doors into the UK – providing the customer with economic benefits through reduced energy costs with carbon footprint reductions and Health & Safety improvements.

Over the last 2 years, Thorne & Derrick the Leaders in ATEX Innovation, have introduced several products which have led to improved efficiency, reliability and productivity in the hazardous area and process industries.

The Dynaco product range was selected as Highly Commended in the Contribution To Safety Category at Hazardex 2021. Pictured : Yves Degroote (Dynaco, Business Development Manager).

Designing Customer Service Excellence | Pictured: Barry Thompson (Director of Hazardous Area Lighting Division at Raytec) congratulates Terry on the evening of the Awards ceremony. Raytec, world leaders in the manufacture of LED lighting for explosive atmospheres, won the HazardEx 2020 Award for “Best Customer Service” for their Lighting Design Service. Thorne & Derrick are a Preferred Stockist & Distributor for the Raytec SPARTAN range providing customised lighting design services and competitive product supply from extensive stocks – we have successfully supplied and upgraded multiple customers facilities to SPARTAN brilliant bright-white LED technology, providing hazardous area lighting systems with significantly reduced annual energy consumption and lower carbon emissions.

Terry McDonald with Katrina Parrot (Sales & Business Development Manager | EXHEAT) displaying the most extensive range of Hazardous Area Electrical Heating products including their Bulldog, The World’s First Portable ATEX Heater, at Hazardex 2021. To maintain the highest levels of customer service Thorne & Derrick hold the largest stocks of electrical heating products for explosive atmospheres in the UK.

Hazardous Area Lighting Designs & Services for Explosive Atmosphere Industries

Thorne & Derrick International, based in the UK, are the leading provider of hazardous area lighting systems, design services and innovative solutions – this includes lighting fittings certified according to UKCA,  ATEX Directive & IECEX for use in Zone 1/2 (Flammable Gas) or Zone 21/22 (Combustible Dust) potentially explosive atmospheres in both onshore and offshore locations.

Both portable and temporary lighting (Torches, Handlamps, Headlamps & Floodlights) manufactured by Wolf Safety Lamp are available for confined space and tank cleaning applications where the presence of flammable gases, vapours or dusts pose a potential explosion risk

Thorne & Derrick International have a portfolio of explosion proof lighting including floodlights, linear light fittings, bulkheads and high bay lighting utilising the market-leading range of Raytec SPARTAN brilliant bright-white LED technology.

Using the latest software we can provide a FREE LIGHTING DESIGN SERVICE for the specification and supply of ATEX lights to provide safe and reliable lighting for plant and personnel in explosive atmosphere industries and hazardous locations.

The software supports the upgrade from fluorescent to ATEX LED lighting focussing on maximised light output, optimised energy consumption with reliable and safe certification for explosion protection concepts in Zone 1/21 and Zone 2/22 hazardous area zones and workplaces.

Our lighting design experts will guide you through the entire process so the correct ATEX light solution is achieved. Should you require any further information please do not hesitate to contact our Lighting Team on [email protected] or contact Terry McDonald directly on 0191 410 4292 to discuss your next lighting specification or project requirement.

WEBINAR INVITE | Offshore Cable Management & Electrical Safety

Register Here

Offshore Wind

Maximise Uptime, Enhance Safety & Increase Reliability

Of Your Offshore Wind Applications

Webinar: Thursday 4th March 10.00 am – 10.30 am

Thorne & Derrick International together with Panduit are pleased to Invite you to Register to a Joint Webinar discussing innovation in Offshore Cable Management & Electrical Safety to ensure you are maximizing all Offshore Wind application opportunities.

The installed capacity of wind energy has grown tenfold over the past decade, and is now a major force in renewable energy initiatives. Wind power’s future is challenged by trends toward the use of larger turbines to optimize performance in low wind locations, and the desire to build capital-intensive offshore farms. As a result, wind energy producers are looking for partners who can help them maximize output at the lowest total cost.

Panduit plays an important role in the energy value chain.

Invest 30 minutes in this focused webinar and walk away with an understanding of how to address key market challenges to ensure that your organisation is positioned to select a robust physical infrastructure capable of supporting the needs of tomorrow, today.

Bite size solution Touch Points will include:

• Cable Ties: Impacts of materials and longevity
• Stainless Steel ties: Benefits brought by stronger and vibration proof cable ties
• The importance of Ergonomic Tooling to Health and Safety
• Cable Cleats to IEC61914 and why cleats are critical for short circuit protection
• Identification and Permanent Identification Solutions
• Lock Out / Tag Out
• VeriSafe™ Improved productivity and increased Health and Safety of Absence of Voltage testing

REGISTER

Panduit and Thorne & Derrick Offshore Wind Webinar

Simon Westwood
Panduit Technical Systems Engineer UK & Nordics 

Listen to Simon Westwood highlight how Panduit products have distinct engineering and performance advantages for wind energy environments. Learn how with Panduit as a primary source partner, customers can maximize uptime, enhance safety, and increase reliability. Distributed in the UK by Thorne & Derrick.

See how T&D support, supply and service the Renewable Energy industry.

Thorne & Derrick are Specialist Distributors to the UK and international Offshore Wind & Renewable industry to provide safe and reliable LV HV Electrical Cable & Power Distribution Systems up to 66kV – we are highly customer responsive and absolutely committed to providing a world-class service.

Contact our UK Power Team for competitive quotations, fast delivery from stock and technical support or training on all LV-HV products.

Key Product Categories: Duct Seals | Cable Cleats | Cable Glands | Electrical Safety | Arc Flash Protection | Cable Jointing Tools | Cable Pulling | Earthing | Feeder Pillars | Cable Joints LV | Joints & Terminations MV HV 

66kV Terminations | NEW Stock Introduction for 3M Cold Shrink Cable Terminations

66kV Terminations NOW Ex Stock Thorne & Derrick | 3M Electrical Cold Shrink QTEN Terminations | LV HV Cable Jointing & Electrical Equipment | contact us on 0191 4104292 | [email protected] | THORNE & DERRICK LV HV Jointing, Earthing, Substation & Electrical Eqpt to the Renewables & Power Industry | View 3M Electrical Products and contact us with your enquiry.

Thorne & Derrick are Specialist Distributors to the UK and international Offshore Wind & Renewable industry to provide safe and reliable

LV HV Electrical Cable & Power Distribution Systems up to 66kV – we are highly customer responsive and absolutely committed to providing a world-class service.

Contact our UK Power Team for competitive quotations, fast delivery from stock and technical support or training on all LV-HV products.

Key Product Categories: Duct Seals | Cable Cleats | Cable Glands | Electrical Safety | Arc Flash Protection | Cable Jointing Tools | Cable Pulling | Earthing | Feeder Pillars | Cable Joints LV | Joints & Terminations MV HV 

See how T&D support, supply and service the Renewable Energy industry.

CERN | Thorne & Derrick Approved Vendors

CERN

Thorne & Derrick are delighted to announce, following a successful product recommendation and our specification acceptance earlier today, that we are to be Approved Vendors to CERN.

Thorne & Derrick are supplying a range of Medium Voltage 20kV Cable Accessories to enable the sealing and protection of Solidal power cables with XLPE insulation – the thermoplastic non halogen, fire retardant cables are manufactured according to IEC 332-3-24 (Category C for Ozone, Radiation & UV Resistance).

CERN, the European Organization for Nuclear Research, is one of the world’s largest and most respected centres for scientific research.

According to CERN: “our work helps to uncover what the universe is made of and how it works. We do this by providing a unique range of particle accelerator facilities to researchers, to advance the boundaries of human knowledge.”

THE CERN MISSION

Their mission is to:

• provide a unique range of particle accelerator facilities that enable research at the forefront of human knowledge
• perform world-class research in fundamental physics
• unite people from all over the world to push the frontiers of science and technology, for the benefit of all.

THORNE & DERRICK

Thorne & Derrick are national distributors of LV, MV & HV Cable Installation, Jointing, Substation & Electrical Equipment – servicing businesses involved in cabling, jointing, substation, earthing, overhead line and electrical construction at LV, 11kV, 33kV, 66kV and EHV. Supplying a complete range of power cable accessories to support the installation and maintenance of low/medium and high voltage cable systems:

• Slip-on Cable Terminations
• Cold-shrink Cable Terminations
• Heat-shrink Cable Terminations
• Cable Joints – Heat & Cold-shrink
• Separable Connectors (Euromold)
• Surge Arresters & Switchgear/Transformer Bushings

Key Product Categories: Duct Seals | Cable Cleats | Cable Glands | Electrical Safety | Arc Flash Protection | Cable Jointing Tools | Cable Pulling | Earthing | Feeder Pillars | Cable Joints LV | Joints & Terminations MV